Privacy Policy

1. About Us

Cal Logistics is owned and operated by JayK Communications Pvt Ltd, a creative technology company building innovative digital solutions that solve real problems and drive growth for individuals and businesses. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

When you use Cal Logistics services, we may collect the following information:

• Your WhatsApp phone number and display name
• Package and delivery details you provide during booking
• Pickup and delivery locations
• Business name and contact information
• Booking history and package tracking data

3. How We Use Your Information

We use the information we collect to:

• Process and coordinate your delivery bookings
• Send booking confirmations and status notifications via WhatsApp
• Notify collection point agents about incoming parcels
• Generate package labels and tracking IDs
• Improve our services and resolve issues
• Comply with legal obligations

4. WhatsApp Data

Our service operates via the WhatsApp Business API. When you message us, your phone number and message content are processed to handle your delivery request. We do not share your WhatsApp data with third parties except as required to fulfil your delivery (e.g. notifying the collection point agent of your parcel).

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with partner collection point agents solely for the purpose of completing your delivery. All partners are required to keep your information confidential.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information. Your data is stored securely and access is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your booking and personal information for as long as necessary to provide our services and comply with legal requirements. You may request deletion of your data by contacting us directly via WhatsApp.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of non-essential communications

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: